Toyota Warranty Explained

Warranty Period

All Toyota vehicles come with a 36 months / 100,000km (whichever comes first) comprehensive warranty.

Warranty Begins

The warranty period begins on the date the vehicle is first registered.

Basic Cover Period

Toyota warrants that it will either repair or replace any part that Toyota supplies that is defective in material or workmanship under normal use except those items listed under “What is Not Covered” for a period of 36 months or 100,000km, whichever comes first.

Your responsibilities

You must operate, maintain and care for your Toyota properly, in accordance with the instructions in this book and your vehicle’s Owner’s Manual. The best way to maintain your vehicle is through a Toyota Service Centre.

Exceptions

The following items specified below are covered for periods other than the Basic Coverage:

Battery

During the first 24 months or 100,000km* of service, a defective original equipment battery will be replaced free of charge. Should the battery fail after 24 months of service, but before the 36th month or 100,000km* of service it will be replaced under warranty at a 50% charge to the customer.

Surface Rust & Paint Damage

Surface rust and paint damage appearing on deck panels of utility vehicles is covered for 12 months or 20,000kms whichever comes first. Surface rust and paint damage other than utility deck panels is covered under the Basic Coverage.

Towing

When your vehicle is inoperative due to a warranted part failure, towing service is covered to the nearest authorised dealership.

Tyres

Tyres are warranted under a separate warranty provided by the tyre manufacturer.

*Fiji – Unlimited Kilometres

No Charge

Warranty repairs (parts and/or labour) will be made at no charge.

Campaign repairs may attract consumables and other serviceable item charges as this is not warranted by any campaign or warranty repairs.

Fully Transferable

Warranty coverage is fully transferable to subsequent vehicle owners.

Warranty Application

The warranty is valid only within the country where the Toyota Distributor listed on Warranty Registration is located.

The Difference Between a Warranty Repair and a Maintenance Service

A Warranty Repair is a repair performed during the Warranty Period to rectify any problem caused by faulty materials and/or workmanship at the time of new vehicle manufacture. It is normally free of charge. Maintenance Services are the all-important regular inspections, adjustments and tune-ups. A service includes inspections, checks, changes of oils and fluids, and the replacement of normal wearing parts due to accumulated time or distance. These are competitively priced by your Toyota Service Centre.

What is not covered by your Toyota New Vehicle Warranty

• Tyres are not covered by the Toyota New Vehicle Warranty but by the tyre manufacturer’s warranty.
• Repairs and service adjustments required due to vehicle misuse or negligence are not covered.

          Misuse and negligence includes the following

• Formal or informal competitive events, such as racing.
• Off-road use where the vehicle is not designed or marketed for that purpose.
• Water ingress from floods or deep water fording.
• Overloading — permissible loads are covered in the vehicle’s owner’s manual.
• Improper adjustment, repair, tampering or modification by a non-Toyota repairer.
• Accident damage.
• Lack of proper care or attention as defined in the vehicle manuals and instructions.
• Defects caused by the fitment of non-Toyota approved parts, accessories, add-on parts, improper or lack of maintenance are not covered.
• Scratches or surface rust caused by normal wear and tear, such as stone, or other chips, in the paint are not covered.
• Damage or breakage of the windscreen or glass caused by normal wear and tear, such as stone impacts are not covered.
• Environmental damage, such as hailstones, windstorms, flooding, fire, lightning or airborne fallout (chemicals, tree sap, bird and insect droppings, etc.) are not covered.
• Incidentals such as phone calls, car rental charges, hotel bills, inconvenience or commercial loss are not covered.
• Damage caused by improper or lack of maintenance or the use of fuels, oils, lubricants, coolant or fluids other than those specified in the Owner’s Manual are not covered.
• Engine tune-ups, lubrication, replacement of expendable parts such as filters, coolant, spark plugs, fuses, brake pads, wiper blades, are normal wear and tear parts, and are not considered warranty items.
• Normal noise, vibration, wear and tear, and deterioration such as discolouration, flaking, deformation or blur are not covered.
• Petrol engines:
  Damage caused by the use of fuels with an Ethanol content greater than 10% or fuels not stored correctly resulting in contamination is not covered.
• Diesel engines:
  Damage caused by the use of Biodiesel fuels greater than 5% and not conforming to the diesel standard or fuel not stored correctly resulting in contamination is not covered.

Additional note:

Toyota recommends that you only use high quality fuels from commercially available sources whether diesel or petrol. Vehicle damage that results from using substandard, non approved or blended fuels is not covered.